Refund policy
At ROOPVA, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Return or Replacement
You may request a return or replacement if:
- The product is received in a damaged condition.
- The product is leaking.
- You receive the wrong product.
- The package is severely damaged during transit.
2. Reporting Time
- Any return or replacement request must be submitted within 48 hours of delivery.
- Customers must provide clear photos or videos as proof of the issue.
3. Non-Returnable Items
Returns will not be accepted in the following cases:
- The product has been opened or used.
- The product seal has been broken.
- The product has been damaged due to improper handling by the customer.
- Personal preferences such as fragrance, color, texture, or packaging dissatisfaction.
4. Refund Policy
- Approved refunds will be processed within 7–10 business days through the original payment method.
- In certain cases, ROOPVA may offer a replacement instead of a refund.
5. Replacement Policy
- Damaged, leaking, or incorrect products will be replaced at no additional cost.
- Replacement is subject to product availability.
6. Order Cancellation
- Orders may be cancelled before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
7. Product Information
- ROOPVA products are made using herbal and cosmetic ingredients.
- Product color, fragrance, and texture may vary slightly due to the natural nature of ingredients.
- Such variations shall not be considered defects.
8. Limitation of Liability
- Customers are advised to perform a patch test before using any skincare or cosmetic product.
- ROOPVA shall not be responsible for any allergic reactions or misuse of products.
9. Contact Us
For any questions regarding returns, refunds, or replacements, please contact us:
ROOPVA Customer Support
📧 Email: feedback@roopva.in
📞 Phone: +91 87094 36673
🌐 Website: www.roopva.in
