Shipping policy

At ROOPVA, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During promotional periods, festivals, or high-demand seasons, processing times may be slightly extended.

2. Shipping Coverage

  • We currently ship across most locations in India.
  • Delivery availability may vary depending on courier service coverage in your area.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 Business Days
  • Tier 2 & Tier 3 Cities: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery times are estimates and may vary due to circumstances beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • ROOPVA may offer free shipping on selected products, offers, or order values.

5. Order Tracking

  • Once your order is dispatched, tracking details will be shared via SMS, Email, or WhatsApp (where applicable).
  • Customers can use the tracking number to monitor shipment status.

6. Delivery Delays

ROOPVA shall not be responsible for delays caused by:

  • Courier partner issues
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Strikes or transportation disruptions
  • Incorrect shipping information provided by the customer

7. Incorrect Address Information

  • Customers are responsible for providing accurate shipping details.
  • ROOPVA shall not be liable for delivery failures due to incorrect addresses or contact information.

8. Damaged or Missing Packages

If you receive:

  • A damaged package
  • A leaking product
  • An incorrect product
  • A missing item

Please contact us within 48 hours of delivery with clear photo/video proof.

9. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect address
  • Non-response

the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for re-dispatch.

10. Contact Information

For shipping-related queries, please contact:

ROOPVA Customer Support

📧 Email: feedback@roopva.in

📞 Phone: +91 87094 36673

🌐 Website: www.roopva.in